To begin the formal complaint process, follow the directions below:

Step #1:
Complaint form is filled out on-line by affected party and automatically routed to the District Designee and The Facilities Management Group, Inc.

Step #2:
Complaint is fully investigated by the District Designee/The Facilities Management Group representative.

Step #3:
If actions are required to rectify situation, the issue will be discussed with Health and Safety Committee.

Step #4:
A response to complainant is executed via e-mail The Facilities Management Group. Each response will include the following as per RESCUE Regulations:

A. The investigations, inspections, or tests made to verify the substance of the complaint or a statement explaining why further investigations, inspections, or tests are not necessary.

B. The results of any investigations, inspections, or tests which address the complaint;

C. The actions, if any, taken to solve the problem; and

D. The action, if any, taken if the complaint involved a violation of law or of a contract provision.

Step #5:
Copies of all related correspondence including complaint status, actions, and resolution shall be kept in a permanent file on-line. This file is located @ www.thefmgrp.services.com

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